Local drop off: Turn around time for is typically 3-7 weekdays upon pick-up from the box. Time varies based on order size and specs.

Mailed in orders: Turn around time for dev & scan is typically 1-2 weeks upon receiving your film! Varies on shipping time and day of arrival to us.

Within your order details you can specify how you’d like your negatives treated after processing is finished. You can choose to either have us archive and mail them back to you, you pick up at Fern, or you can have us toss them.

Develop Only orders:

Negatives are shipped within 48 hours of development. (M-F)

Pick up will be available once fulfillment email is recieved!

For orders with scanning services:

Negatives are shipped or thrown away by your order specs within 30 days of development.

Local Pick up will be available the following Monday, once your film scans are received.

Mailed back orders will be sent to address supplied during checkout.

NEGATIVES NOT PICKED UP WITHIN TWO WEEKS AT FERN WILL BE TOSSED.

High resolution scans are the industry standard! You’re getting larger than 4k quality scans. (long edge roughly 3900 or more)

.TIF files are roughly 50-100mb, we don’t mess around when it comes to quality files.

If you opt for .JPG scans, they will be exported at max quality which will yield roughly a 10-20MB file, it depends on how much detail is within the photo itself.

We do not offer any print services at this time.

DARKROOM HAND PRINTING COMING SOON

Yes, this is a woman run Photo Lab and we respect your privacy. We do ask that you give us a heads up for any full/frontal or close ups of nudity.

Converted scans are deleted after 7 days of receiving your scans. We never share personal images showing nudity.

Nude Subjects must be of legal age of consent + consenting to be photographed. In very rare occasion, we may reach out for Models' written consent

Nude images of minors (that are not proven to be taken by legal guardians for personal prints / family albums) will be destroyed

You will receive your scans via WeTransfer. You will have 7 days to download your film before the transfer expires. We hold negatives for 30 days before we ship them or toss 'em (per order specs). We ship Develop only rolls ASAP post processing.

Any scans that where not downloaded within 7 days will conquer a rescan fee per roll.

Cracked Film Lab Refund Policy

At Cracked Film Lab, we are committed to providing high-quality film processing and related services. Due to the nature of our work and the customized processes involved, we maintain a strict no-refund policy on all products and services. All Sales Are Final

Lab Services:

Services such as film development, scanning, and any custom processing or add-ons are non-refundable once purchased.

Some orders can be canceled within 24 hours for certain circumstances but are subject to a fee.

For orders that involve shipping or mail-back services:

Mail-back services must be purchased with development-only service and are non-refundable.

_____________________________________________________

• Damaged rolls given to us outside the metal canister will not be subject to refunds for lab services.

• All sales are final. We strongly recommend clients review all service requests and order details before submitting them to ensure accuracy.

• If there are concerns or issues with an order, please contact us immediately at support@crackedfilmlab.com

  While we cannot provide refunds, we will work with you to resolve the matter to the best of our ability through Support & Feedback

Thank you for understanding and supporting Cracked Film Lab. Our goal is to provide exceptional service and help preserve the art of analog photography.

We hold negatives for 30 days before we ship them or toss 'em (per order specs) incase of rescans.

Any scans that where not downloaded within 7 days will conquer a rescan fee per roll.

We can not rescan film past 30 day period.

We are happy to develop any C-41 Color film that is expired. We cannot guarantee the results of your expired film, and will not be able to extend refunds if these results don’t meet your expectations.

Expired film is deteriorating film and not covered for refunds on either development or scans. Even if film looks blank to the eyes, we still put it through the scanner to confirm if there is any retrievable images.  

Any undeveloped film received unspooled or OUTSIDE the film canister (damaged film) will not be accepted for processing.

For commercial or professional inquiries on bulk rates for orders with more than 10 rolls-
Contact us: info@crackedfilmlab.com

There can be hundreds of reasons why your film didn’t produce any images.

The main causes are:

- Not loading the film properly in the camera

- Severe under or overexposure

- Camera malfunction

- Not using a flash indoors

- Expired or damaged film

If you know you were shooting an appropriate speed film in the right lighting conditions, check your shutter. If the shutter on your camera doesn’t open, your film can’t get exposed to light, and therefore, can’t make an image! Simply open the back of your camera (without film in it, of course), cock the camera’s shutter (if necessary), and look through the lens plane while you click the shutter button. You should see a brief circle of light appear and disappear right before your eyes.

If you know you’re shooting the right speed film in the right lighting conditions and your shutter is working fine, your film may not be advancing within the camera. To make sure your film is advancing within the camera when the back door is closed, simply locate the rewind crank on your camera and watch it as you turn the advance wheel. The rewind crank should spin as you advance the film.